Welcome To Our Help Center

See our frequently asked questions below for a possible answer to your question(s).

As general rule, we require artwork files to be submitted as a PDF, at a minimum of 300 dpi. This format will ensure the print production will be high quality and accurate. If a client has a different file format from our standard list, we do our best to make it work. However, we cannot guarantee quality, since it is out of spec from the norm.

Yes, all of our clients have the opportunity to preview a PDF proof at no charge – or a hard copy proof for a small fee. As standard practice, we always encourage our clients to view a proof. We never begin the printing process without your approval. If a client decides they do not want a proof then they are printing under their own discretion and we cannot guarantee that the final copy will be exactly as they have envisioned. In these instances, we do our very best to ensure that the quality on our end is maintained.

 

The very best way to get in touch with us is by email. We are excellent at responding within the same business day and do our best to never take longer than 24 hours for a reply. However, we do understand that you may need an answer right away.  If this is the case, you may give us a call for immediate assistance.

 On most print jobs, our average turnaround is 3-5 business days. Please see our 'Shipping & Turnaround Time' for more details.

We understand that every client has different needs. Because of this, we do offer rush orders for those who need it. For a fee, these clients will experience a quicker turnaround time. 

We like to use UPS for shipping since from our experience they have been reliable. But for catalogs, booklets, and magazines, we like to use freight for an affordable solution.

If you approved a job and wanted to make changes to a file, you will need to let us know as soon as possible. You will not be charged if it is early enough in the printing process. However, if we already made the plates for the press, then you will be charged a plate fee for new plates that will include all of the changes. If we have already started print production, then there isn't much we can do except charge you to re-run the job.

We strive to be as green as we can in this industry. We print all of our jobs on 50% post-consumer recycled paper. Our presses use soy based inks to print, rather than traditional petroleum based inks. We also use VOC free chemicals to ensure we are not harming the ozone layer. With these measures in place, we believe that it is a win-win situation for us, our clients, and our lovely Planet Earth.

Yes, in fact, printing on recycled paper is standard practice for us.

You can trust us with your printing needs because we are not a company of investors, driven by profits. We are privately owned and operated company that takes great pride in what we do. Printing is our forte. All we do is eat, sleep, and print. This means we truly care about you and your needs as our valued client. We want your business, and to gain that business, we promise we will fulfill our end of the deal if given the chance.

Our policy when it comes to the quantity ordered is 5% +/- of the actual quantity ordered.

When placing an order for a previous job, we can honor the price that was given before as long as it falls within three months or so of the original order. However, due to the ever changing costs of paper and ink we usually can’t extend that price much beyond that -- if you are wondering if the job qualifies just ask.

To make our service even more efficient, and keep up with increasing demand, we work around the clock to get your orders to you quickly. We run 24 hours operation to meet the needs of our customers. The average print turnaround time on most orders is only 3-5 days, but we also offer rush services (for a fee) for customers who need it.

Printing Technic is based in Orange County, California.

Yes, we do offer pickup/will call. Just specify the shipping option as "Pick up at our warehouse" at check out so we can accommodate you.

Unfortunately, our carrier does not provide delivery to P.O. Box addresses. Please make sure you input a physical street address for your package destination.

Printing Technic does not guarantee the time in transit on orders placed with Ground shipping. Estimated delivery time will be within 9 business days for Ground shipments from when the job is printed. Orders placed on weekends and holidays will print and ship the next business day. Note: Our print and ship time differs by product. Delivery time is affected by other products in your shopping cart. Time in transit for shipping is always additional to the production turnaround. Please take this into consideration upon placing the order. Unforeseen delays in delivery services, breakdown of equipment, illness, acts of god and other occurrences may impact our ability to meet the date chosen.

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If you could not find an answer to your question(s) please fill out the form below. We'll be more than happy to help you out.

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